Application Maintenance

Our mission is to provide our client with acceptable Application Maintenance.

 DESSS Application Maintenance services include:

    *     Effective capture
    *     Maintenance requests
    *     Reporting resolution

Activities in SLA framework:

    *     Requests management
    *     Management of incidents
    *     Processing of requests
    *     Work around
    *     Resolution
    *     Root cause analysis

DESSS application maintenance delivers:

    *     Reduction in TCO (Total cost of ownership)
    *     Drive continuous improvements in quality of services
    *     Improve applications stability
    *     Reduce support costs

CSL and QPR measures:

    *     Application maintenance productivity
    *     Schedule compliance
    *     Application maintenance scope management
    *     Budget adherence
    *     Project status

DESSS tracks the SLAs norms using web tools which are transparent even to our customers.

DESSS application maintenance has been used for the following projects:

    *     Decision Support Systems
    *     E-Commerce
    *     ERP
    *     CRM
    *     Any customer made software

Our developers will make a thorough assessment of client requirements and identify areas that can be optimized with web maintenance. Our goal is to meet client’s requirement and to deliver a web development project that will exceed their expectations.