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In this way, you can ensure a single maintenance level for the complete product. Be sure to test the running code for each textual data change that you distribute.
Application Maintenance
DESSS has matured Application Maintenance with below:
- Effective capture
- Maintenance requests
- Reporting resolution
Activities in SLA framework:
- Requests management
- Management of incidents
- Processing of requests
- Work around
- Resolution
- Root cause analysis
DESSS application maintenance delivers:
- Reduction in TCO (Total cost of ownership)
- Drive continuous improvements in quality of services
- Improve applications stability
- Reduce support costs
CSL and QPR measures:
- Application maintenance productivity
- Schedule compliance
- Maintenance scope management
- Budget adherence
- Project status
DESSS Track the SLAs norms using web tools which are transparent even to our customers.
Application Maintenance Outsourcing
DESSS has a mature Application Maintenance Outsourcing Methodology for projects as below:
- Decision Support Systems
- E-Commerce
- ERP
- CRM
- Any customer made software
Some of the highlights of DESSS’s Application Maintenance Outsourcing practice are below:
Proprietary and Standard Tools
DESSS uses standard or proprietary or combination of both tools to for maintenance. We also, have developed many custom in-house tools for effective project management and processing.
Dashboards
DESSS’s Application Maintenance Outsourcing service offering, a web-based dashboard of detailed metrics and our dashboards can be customized to meet individual Critical to Quality.
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