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DESSS expertise helping companies execute below:
- Reduce costs
- Enhance quality
- Improve customer satisfaction
DESSS capitalizes on the global delivery model to service the remote support needs of global technology product majors using several channels as below on a 24x7 basis.
- e-services
- e-mail
- Voice
- web chat
The below are benefits of integrating method as below:
Features
- Dedicated Bandwidth support for connectivity for existing and future needs
- State-of-the-art voice technology infrastructure
- 24X7 Support
Desss Offering the following Service as below:
Customer Interaction services
- Product information
- Up-sell / cross-sell
- RMA, Warranty
- Rebate processing
- Script based resolutions
Technical trouble shooting
- System
- Network
- Multi-vendor platform support
- Answer questions and troubleshoot with customer
- Provide advice on system usage
- Assist with system configuration
- Use broad product knowledge
Escalation Support
- Problem simulation
- Triage
- Hot fix
- Workarounds
Engineering Support
Sustenance & bug fixing |