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Application Support 

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Houston Application Support   
Application Support

 

Product Application Support

Our mission is to provide its client with acceptable Application Support in Houston, Texas. DESSS is a leading application integrated product support services provider and specialized in below.

  • Remote management
  • Bug-fixing
  • Customer support
  • Technical support
  • Sustenance services
Houston Application Support

DESSS expertise in Application Support helping companies execute below:

  • Reduce costs
  • Enhance quality
  • Improve customer satisfaction

DESSS capitalizes on the global delivery model to service the remote support needs of global technology product majors using several channels as below on a 24x7 basis.

  • e-services
  • e-mail
  • Voice
  • web chat

The below are benefits of integrating method as below:

Features

  • Dedicated Bandwidth support for connectivity for existing and future needs
  • State-of-the-art voice technology infrastructure
  • 24X7 Support

DESSS Offering the following Service as below:

Customer Interaction services Application Support

  • Product information
  • Up-sell / cross-sell
  • RMA, Warranty
  • Rebate processing
  • Script based resolutions

Technical trouble shooting

  • System
  • Network
  • Multi-vendor platform support
  • Answer questions and troubleshoot with customer
  • Provide advice on system usage
  • Assist with system configuration
  • Use broad product knowledge

Escalation Application Support

  • Problem simulation
  • Triage
  • Hot fix
  • Workarounds

Engineering Application Support

Sustenance & bug fixing

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