| Frequently Asked Questions |
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Can I order over the telephone or fax?
Yes. Simply call +92-42-7581684 and we will be happy to take your order and answer any questions you may have. Our hours are 8.30am to 9pm Monday to Friday and 9am to 5pm on Saturday. After business hours, you are welcome to send e-mail at customerservice@Wirelessphonegallery.com and we will contact you ASAP! |
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Why should I register with Wirelessphonegallery.com?
Creating your account enables us to personalize all your transactions on Wirelessphonegallery.com and also provides a quicker & easier Check Out in future.
However, you do not need to create an account or register with us before shopping. Once you confirm the order during your first purchase, you will be prompted to register yourself and provide us with your necessary personal details. |
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How Do I Change My Personal Details?
You can change your personal information anytime as per your convenience. To make the changes, log into your account and make the changes in the 'Edit Profile' option. |
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How Do I Manage My Personal Address Book?
Address Book allows you to easily select the shipping addresses from the various addresses you maintain and update in your address book. This also allows you to select different shipping addresses for different items in your shopping cart. |
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What is a shopping Cart?
The shopping bag is a virtual carry cart that displays the number of items you have chosen to purchase along with the total purchase amount. This is displayed as a small window located at the right-hand top corner of the web page. This window also provides links to view the details of the items you have chosen - 'View Details' and to confirm your purchase 'Proceed to Checkout'.
You can update your order by adding / removing items, etc. in the shopping cart once you click on the link 'View Details'. |
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How do I Cancel my order?
Please note that cancellations have to be made within a maximum 24 hours of placing an order. For canceling your order, you will have to get in touch with our customer support executive by sending an email giving your order number.
In case we receive a cancellation e-mail and till that time the order has already been processed by us, the order cannot be cancelled. Wirelessphonegallery.com has complete right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Wirelessphonegallery.com and accept Wirelessphonegallery.com decision regarding the cancellation.
In case you cancel the order of perishable products, the cost of the product will have to be borne by you. In all other items, a cancellation fee of 10% will be charged to cover the credit card transaction cost, and balance 90% will be returned. |
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How do I return an item?
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :
the item may be damaged during transit
or there might be a manufacturing defect
or that a wrong item is delivered to you.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated timeframe as given below. No returns, replacements or refunds will be allowed after the order is processed, except for the reasons given above.
To get a replacement or return an item, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us.
We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Our Return Policy
In case of all non-perishable items (except for custom-made items), the request for return / replacement shall be submitted within 3 days of receipt of the items.
There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
In case of perishable items or custom-made non-perishable items, neither Wirelessphonegallery.com nor our enabling partners will be able to accept any returns, replacement, or refunds of such items. |
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What Is The Lead-time For Delivery?
Orders from Wirelessphonegallery.com are delivered quickly anywhere in pakistan, by courier through our logistics partners. Subject to the availability of stock, our minimum lead-time for shipping of any product is as follows:
Within Pakistan: 3 - 4 working days
International: 7 - 10 working days
However, different products may have different delivery lead-times depending upon the vendors or the place of shipment. Also, the delivery is not attempted on Sundays and public holidays, since there is no courier service available on these days. |
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Are there any hidden costs such as delivery charges, taxes etc.?
No there are no extra hidden costs so the price you see on site is the price you have to pay.
For International deliveries, all applicable charges for customs, etc. would be collected from the consignee as per actual. |
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How do I know that delivery is complete?
An e-mail is sent to you informing that your order has been shipped / delivered along with the shipping details. |
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What is the ‘Preferred Delivery Date?
The ‘Preferred Delivery Date' is a facility provided by Wirelessphonegallery.com to its users whereby you can specify the exact date on which you would like the gift to be delivered. We try to deliver on your specified date, but do not guarantee the same. If the order is placed well in advance of your preferred delivery date, there are very less chances of non-delivery or late delivery. |
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What if you don't deliver or deliver late?
Delays may happen due to conditions or circumstances beyond our control, which may include situations arising out of strikes, fire, arson, riots, earthquake, floods etc.
The most common reason we have experienced is when the recipient of the gift is not at home, or due to an incorrect address or the address has changed. We cooperate with you to rectify this situation if it does occur.
Please note that our maximum liability is limited to the refund of the purchase price in case of non-delivery only, if the error is due to Wirelessphonegallery.com. |
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What if the recipient's address is wrong or the recipient no longer stays there?
Wirelessphonegallery.com will inform you of such an eventuality. You can inform us to change the receiver's address within 24 hours of receiving our message, else your order will be cancelled and no refund will be made. All charges for the repeat delivery attempt at the corrected address will be collected from the consignee. But in no circumstances will the gift be changed, or in case of perishable commodities, will a fresh one be delivered. |
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What are the different payment options available @ Wirelessphonegallery.com?
We accept all Payment Options major credit cards American Express, Discover/Novus, Diners Club and JCB and derivatives of those brands. The authorization is done via an online, secure payment gateway www.2co.com. We are in process of providing other payment modes in the near future. |
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Customer Services
For questions or suggestions related to Shopping, you can get in touch with our Customer Support Team by sending an email customerservice@Wirelessphonegallery.com and we will be happy to assist you. |
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