B1 Sales & Service
Quotes to cash and service contracts on one SMB platform. Delivered by DESSS with a documented 6-step workflow, named deliverables, and a 24-hour discovery response.
SAP BUSINESS ONE
What does DESSS deliver for B1 Sales & Service?
DESSS delivers B1 Sales & Service on SAP Business One through the b1 sales & service implementation: order-to-cash mapping; pricing and discount design; documents and customer outputs; channel and edi integration; pilot order run; go-live and backlog conversion. Each step closes with named deliverables you sign off before the next begins.
THE WORKFLOW
6 steps, start to finish
Every engagement follows a documented sequence, so you always know which stage the work is in and what closes it.
- Order-to-cash mapping — Follow one order
- Pricing and discount design — Get pricing right
- Documents and customer outputs — What the customer sees
- Channel and EDI integration — Connect the demand
- Pilot order run — Run real orders
- Go-live and backlog conversion — Move the open orders
WHAT YOU GET
Named deliverables, signed off
Each step closes with deliverables you review and approve before the next one begins — progress you can audit rather than a status colour on a slide.
- Process maps
- Exception catalogue
- Requirements
- Pricing model
- Discount approval matrix
- Historical price test
- Document templates
- Output routing
- Branding sign-off
- Live integrations
HOW TO ENGAGE
Advice, delivery, or managed service
Engage DESSS at whatever depth the work needs — independent advice before you commit budget, full delivery against an agreed blueprint, or ongoing support from the team that built it.
Consulting & Advisory
Assessment, platform selection, business case, and roadmap — before you commit budget.
Implementation Services
Full delivery to an agreed blueprint, with weekly demos and named deliverables at every step.
Integration & Migration
Connecting and modernizing the systems the work depends on, with validated data and monitored interfaces.
Managed Support Services
Monitoring, incident handling, enhancements, and release management from the team that built it.
A typical DESSS B1 Sales & Service delivery runs 6 steps, with the final step reached around weeks 13–15. Complex integrations, multi-entity scope, or regulated environments extend that — the discovery session produces a dated plan for your case rather than an average.
Every step closes with named deliverables — Branding sign-off, Comparison log, Converted backlog, Cutover log, Discount approval matrix, Document templates, Error handling, Exception catalogue — so progress is visible, auditable, and reviewable rather than a status colour on a slide.
Yes. Integration with the systems your sales and customer service depends on is designed early and delivered with validation, monitoring, and error handling, so failures are visible and recoverable.
No. B1 Sales & Service is often delivered alongside the other SAP Business One products listed below, in a phased roadmap that avoids rebuilding earlier phases. DESSS sequences them so each phase stands on its own.
The consultants who implemented it. Managed support covers monitoring, incidents, enhancements, and release management under severity-based service levels.
GET STARTED
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Talk to a DESSS consultant about B1 Sales & Service. We respond to discovery requests within 24 hours.