ERP Managed Support Services
Monitoring, incident handling, enhancements, and release management from the team that built it.
ERP
What does DESSS include in ERP managed support services?
DESSS provides managed ERP support with severity-based SLAs, proactive monitoring, month-end and period-close assistance, enhancement delivery, and version upgrade management — staffed by the consultants who know your configuration.
WHAT'S INCLUDED
Application managed services
Ticket handling, user administration, and configuration changes under an agreed SLA.
WHAT'S INCLUDED
Period-close support
Named support through month-end, quarter-end, and year-end close windows.
HOW TO ENGAGE
Advice, delivery, or managed service
Engage DESSS at whatever depth the work needs — independent advice before you commit budget, full delivery against an agreed blueprint, or ongoing support from the team that built it.
Consulting & Advisory
Assessment, platform selection, business case, and roadmap — before you commit budget.
Implementation Services
Full delivery to an agreed blueprint, with weekly demos and named deliverables at every step.
Integration & Migration
Connecting and modernizing the systems the work depends on, with validated data and monitored interfaces.
Training & Change Management
Role-based enablement that turns a working system into an adopted one.
Yes. Support is staffed by the consultants who know your configuration, which is why we do not need a two-week discovery every time you raise a ticket.
Severity-based and written into the agreement, with monthly reporting against them. Critical production outages carry the shortest target and a defined escalation path to a practice lead.
Yes, and that is the most common model. We agree who owns what, work in your ticketing system, and transfer knowledge continuously so your team grows rather than becomes dependent.
All of them: Zoho ERP, SAP HANA ERP, Sage ERP, SAP Business One, Oracle NetSuite, Odoo ERP, Infor CloudSuite Industrial, Global Shop Solutions, Epicor ERP, Acumatica Cloud ERP, JD Edwards EnterpriseOne, SAP ERP (S/4HANA & ECC), Microsoft Dynamics 365 ERP, Oracle E-Business Suite & Fusion, Workday, QAD Adaptive ERP, IBM Maximo EAM. The process is the same; the platform expertise is what changes.
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Talk to a DESSS consultant about ERP Managed Support Services. We respond to discovery requests within 24 hours.