ERP Managed Support Process
What happens after go-live: how DESSS takes on an ERP estate and runs it with visible service levels.
PROCESS LIBRARY
What are the steps in the DESSS erp managed support process?
6 steps: transition and documentation; monitoring and health checks; service operation; period-close support; enhancement delivery; roadmap and upgrades. Each step closes with named deliverables, and the first step starts weeks 1–3.
THE WORKFLOW
6 steps, start to finish
Every engagement follows a documented sequence, so you always know which stage the work is in and what closes it.
- Transition and documentation — Take it on properly
- Monitoring and health checks — Catch it early
- Service operation — Run the service
- Period-close support — Be there when it counts
- Enhancement delivery — Keep improving
- Roadmap and upgrades — Stay supported
WHAT YOU GET
Named deliverables, signed off
Each step closes with deliverables you review and approve before the next one begins — progress you can audit rather than a status colour on a slide.
- Environment documentation
- Service catalog
- Escalation matrix
- Monitoring setup
- Health check schedule
- Ticket handling
- Root cause analyses
- Monthly reports
- Close support plan
- Close issue log
HOW TO ENGAGE
Advice, delivery, or managed service
Engage DESSS at whatever depth the work needs — independent advice before you commit budget, full delivery against an agreed blueprint, or ongoing support from the team that built it.
Consulting & Advisory
Assessment, platform selection, business case, and roadmap — before you commit budget.
Implementation Services
Full delivery to an agreed blueprint, with weekly demos and named deliverables at every step.
Managed Support Services
Monitoring, incident handling, enhancements, and release management from the team that built it.
The 6 steps run from weeks 1–3 to ongoing in a typical engagement. Scope, data quality, and how quickly decisions get made are what move that timeline, and the discovery session produces dated milestones for your case.
Yes — many clients engage for the assessment and roadmap stages, then deliver internally, or bring us in mid-programme. The steps are designed to stand alone, and we will tell you plainly which ones cannot safely be skipped.
16 named deliverables across the process, including Close issue log, Close support plan, Enhancement backlog, Environment documentation, Escalation matrix, Health check schedule, Monitoring setup, Monthly reports. They are yours, written to be usable by whoever picks up the work next.
Fewer people than you fear, but the right ones: a decision-maker who can approve scope, the process owners who know how the work really runs, and a technical contact for access. We schedule around operational reality rather than asking for open-ended availability.
GET STARTED
Schedule your free digital transformation consultation
Certified experts in cloud, AI, and security. Agile delivery, scalable architecture, and data-driven BI tools — serving clients globally.
Talk to a DESSS consultant about ERP Managed Support Process. We respond to discovery requests within 24 hours.