CRM Managed Support Services
Monitoring, incident handling, enhancements, and release management from the team that built it.
CRM
What does DESSS include in CRM managed support services?
DESSS provides managed CRM administration: user and licence management, configuration changes, automation maintenance, release readiness testing, data hygiene, and enhancement delivery under an agreed SLA.
WHAT'S INCLUDED
Managed CRM administration
Users, roles, licences, and configuration changes handled without hiring an internal admin.
WHAT'S INCLUDED
Automation maintenance
Workflows, flows, and integrations monitored and repaired as processes change.
HOW TO ENGAGE
Advice, delivery, or managed service
Engage DESSS at whatever depth the work needs — independent advice before you commit budget, full delivery against an agreed blueprint, or ongoing support from the team that built it.
Consulting & Advisory
Assessment, platform selection, business case, and roadmap — before you commit budget.
Implementation Services
Full delivery to an agreed blueprint, with weekly demos and named deliverables at every step.
Integration & Migration
Connecting and modernizing the systems the work depends on, with validated data and monitored interfaces.
Training & Change Management
Role-based enablement that turns a working system into an adopted one.
Yes. Support is staffed by the consultants who know your configuration, which is why we do not need a two-week discovery every time you raise a ticket.
Severity-based and written into the agreement, with monthly reporting against them. Critical production outages carry the shortest target and a defined escalation path to a practice lead.
Yes, and that is the most common model. We agree who owns what, work in your ticketing system, and transfer knowledge continuously so your team grows rather than becomes dependent.
All of them: Salesforce, Zoho CRM, Microsoft Dynamics 365 CE, HubSpot, SAP CRM & Customer Experience, Oracle CX & Siebel, NetSuite CRM, SugarCRM, Zendesk, Adobe & Marketo Engage. The process is the same; the platform expertise is what changes.
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Certified experts in cloud, AI, and security. Agile delivery, scalable architecture, and data-driven BI tools — serving clients globally.
Talk to a DESSS consultant about CRM Managed Support Services. We respond to discovery requests within 24 hours.