What Ongoing Global Shop Support Looks Like

Going live on Global Shop ERP is not the finish line — it is the starting point for continuous improvement. Most manufacturers find that their operational needs evolve faster than their ERP configuration can keep up with. New products, new customers, new processes, team changes, and market shifts all create new ERP requirements.

DESSS offers structured ongoing support that keeps your Global Shop environment aligned with where your business is today, not where it was at go-live.

What DESSS Delivers in Ongoing Support

Enhancement Development

Building new GAB screens, dashboards, reports, or workflow automations from your enhancement backlog. Prioritized by business impact and delivered in short sprints.

System Troubleshooting

Diagnosing and resolving issues with existing customizations, reports, dashboard logic, or workflow errors that are affecting daily operations.

User Training and Adoption Support

Training new employees, refreshing existing users on underutilized features, and building role-specific training materials that reduce reliance on tribal knowledge.

Documentation

Documenting existing customizations, configurations, report logic, and workflows — creating an institutional knowledge base that survives team turnover.

Roadmap Planning

Quarterly or semi-annual reviews of your Global Shop environment to identify high-value improvements, plan the next phase of enhancements, and align the ERP roadmap with business strategy.

Support Engagement Models

Project-Based Support — Specific enhancement or cleanup projects with defined scope and deliverables.

Retainer Support — Monthly hour allotment for ongoing requests, troubleshooting, and continuous improvement.

On-Demand Support — As-needed consulting for urgent issues or specific enhancement requests.

 

Explore Our Global Shop ERP Service Pages

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